tekbet Privacy Policy

01Introduction

tekbet ("we", "our", or "platform") is a trusted online casino and sports betting service provider in Bangladesh. We are fully committed to protecting the privacy of our users. This privacy policy explains how tekbet handles your personal information.

When you use the tekbet website (tekbet.cam), create an account, carry out financial transactions, or use any of our services, you are considered to have accepted the terms of this privacy policy. Please read this policy carefully.

tekbet believes that protecting personal data is not merely a legal obligation but the foundation of the trust we share with our users. We collect as little of your data as possible and use it only for specified purposes.

02Data Collection

tekbet may collect your information through various means. The types of information we collect are described below:

2.1 Information You Provide Directly

Information you voluntarily provide when you register on our platform or use our services:

• Full name, date of birth, and national ID number (for identity verification)
• Email address and username
• Residential address
• Preferred payment method and related details (bKash, Nagad, Rocket number)
• Messages and information you share via live chat or support channels

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device type and operating system
• Browser information and browsing history within the platform
• Login time, session duration, and activity logs
• Transaction details: deposit and withdrawal amounts, dates, and times
• Gaming history and betting records

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may collect necessary information from legitimate third-party verification services. For payment processing, transaction confirmation data is received from our authorised payment partners (bKash, Nagad, Rocket).

03Data Use

tekbet uses the information collected about you for the specific purposes listed below:

• Account management: To create, maintain, and keep your account secure.
• Identity verification: To confirm your identity as part of the KYC (Know Your Customer) process.
• Financial transaction processing: To successfully complete deposit and withdrawal requests.
• Customer support: To resolve your issues and answer your questions via 24/7 live chat.
• Security and fraud prevention: To detect and prevent unlawful activity.
• Responsible gaming: To monitor your gaming behaviour and protect you from potential harm.
• Legal compliance: To comply with applicable laws and regulations.
• Platform improvement: To analyse the user experience and improve service quality.
• Communication: To send important updates, security alerts, and account-related information.

We will not use your personal information for purposes beyond those listed above. If we need to use your information for any new purpose in the future, we will update this privacy policy and notify you.

04Data Disclosure

tekbet does not sell your personal information or transfer it to third parties for commercial purposes. However, we may share your information in the limited circumstances described below:

4.1 Service Partners

Those we work with include payment processing services (bKash, Nagad, Rocket), identity verification services, and technology service providers. Only the information necessary for each partner to carry out their specific service is shared with them, and they are bound by confidentiality agreements.

4.2 Disclosure for Legal Reasons

If required by a court order, government directive, or applicable law, we may be legally obligated to provide your information to the relevant authorities.

4.3 For Security Purposes

To detect and prevent account fraud, money laundering, or other unlawful activity, we may exchange necessary information with the relevant authorities.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Even in such cases, the terms of this privacy policy will continue to apply.

05Cookies Policy

The tekbet website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required to ensure the core functionality of the platform, such as maintaining login sessions.
• Functional cookies: Remember your preferences and settings, such as language preference.
• Analytics cookies: Collect usage statistics about the platform to improve service quality.
• Security cookies: Detect suspicious activity to ensure account protection.

5.2 Cookie Management

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some features of the platform from working correctly. tekbet never stores sensitive financial information through cookies.

06Data Security

tekbet applies industry-standard security measures to keep your personal information protected. The key components of our security framework are:

• SSL encryption: 256-bit SSL encryption is used when data is transferred on our platform, protecting your information from interception.
• Encrypted storage: Sensitive information is stored in encrypted form on our servers.
• Access control: Only authorised staff have access to your personal information, and they are granted only the minimum access necessary.
• Security audits: We conduct regular security audits and identify and address potential vulnerabilities.
• Two-factor authentication: Additional verification steps are activated when suspicious activity is detected on an account.
• Data backup: A secure backup system is maintained to prevent the loss of your information.

Although we ensure the highest level of security, no digital system is entirely risk-free. We ask that you keep your login details safe and do not share them with anyone. If you notice any suspicious activity, please notify our support team immediately.

07Data Retention

tekbet retains your personal information only for as long as necessary. The key principles governing retention periods are described below:

7.1 Active Account Data

While your account is active, your profile information, transaction history, and gaming records are retained for the purpose of providing services.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention. This period is determined by applicable laws and regulations.

7.3 Marketing Data

You may request the deletion of information retained for promotional communications at any time by opting out. In that case, we will take action within a reasonable time of receiving your request.

08Your Rights

As a tekbet user, you have the following rights over your personal information:

• Right of access: You may request a copy of the information we hold about you at any time.
• Right to rectification: If your profile contains incorrect or incomplete information, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your personal information be deleted. However, some information may not be deletable due to legal obligations.
• Right to restriction of processing: You may request that the processing of your information be restricted in certain circumstances.
• Right to data portability: We can provide your information in a structured, commonly used format.
• Right to object: You may object to certain types of processing of your information.

To exercise any of your rights, please contact our 24/7 live chat support or send an email to [email protected]. We will respond to your request within the applicable time limit.

09Minor Protection

tekbet strictly prohibits anyone under the age of 21 from using the platform. This is not only a legal obligation under Bangladeshi law but also our ethical responsibility.

We carry out an age verification process at the time of registration. If a user registers by providing false information and it is later proven that they are under 21, their account will be closed immediately and all transactions will be considered void.

We do not collect any personal information from minors. If you are aware that a minor is using our platform, please notify us immediately.

10Policy Changes

tekbet reserves the right to update this privacy policy at any time. We may revise the policy for the following reasons:

• Changes to laws and regulations
• Changes to the scope or nature of our services
• Technological changes or the adoption of new security measures
• Changes to business structure or partnerships

For significant changes, we will display a notice on the platform and inform you at your registered email address. If you continue to use the platform after a policy change, you will be considered to have accepted the updated policy.

You are advised to visit this page regularly to stay informed about the latest privacy policy. Each version will show a "Last updated" date at the top of the page.

11Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our data protection team is always ready to respond to all your questions.

We will carefully evaluate your privacy request and provide a written response within the time period specified under applicable law.